Refund policy

  • 30-Day Easy Returns

    At Dozy Cove, your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we offer a simple and hassle-free return process.

    Return Policy Overview

    Return Window: Items may be returned within 30 days from the date your order is delivered.

    Condition: All returned products must be unused, in perfect condition, and include the original packaging.

    Easy Returns: Our dedicated support team is always available to ensure your return experience is smooth and stress-free.

Return Policy Summary

Return Timeframe
You may return eligible items within 30 days from the date your order is delivered.

Item Condition
All returned items must be unused, in like-new condition, and include original packaging, along with any tags, accessories, or inserts.

Customer Support
Our friendly support team is available to guide you through the return process and ensure everything goes smoothly.

Return Shipping Costs

Faulty or Incorrect Items
If your product arrives damaged, defective, or incorrect, we cover all return costs.

Change of Mind Returns
If you ordered the wrong item, the size doesn’t fit, or you no longer want the product, return shipping costs are the customer’s responsibility. Please note that shipping fees are non-refundable.

How to Make a Return

  1. Get in Touch
    Email us at info@Dozycove.com.au with your order number and a brief explanation of the return reason.

  2. Prepare Your Package
    Carefully repack the item in its original packaging, ensuring all components, tags, and documents are included.

  3. Send It Back
    Follow the return instructions provided in your return authorization email to ship the item back to us.

Refunds

Assessment
Once we receive your return, our team will inspect the item to confirm it meets our return conditions.

Processing
Approved refunds will be issued to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

Looking to swap for a different size, colour, or product? Just reach out to us and we’ll assist you with arranging a fast and easy exchange.

Items Not Eligible for Return

For health and hygiene reasons, some items cannot be returned. Any product that falls into this category will be clearly identified on its product page.

Need Help?

If you have any questions, feel free to visit our FAQs page or contact our customer support team for assistance.

Contact Details

Store Name: Dozy Cove
Address: 27 Brookfield AVE Brookfield

Email: info@Dozycove.com.au
Phone: 0408 616 369

Customer Support Hours:
Monday to Friday, 8:00AM – 5:00 PM (AEST)

We aim to reply to all enquiries within 1–2 business days.